Getting started
Which cafeterias can I order from?
Drinkat at Middle East University (MEU) and Airport Street (LTUC) in Amman, and at Hashemite University in Zarqa. Each has its own page with the full menu: see Cafeterias.
Who can sign up?
Anyone aged 18 or older with an email address. Sign up in the app with your email address, and we email you a code to verify it before your first sign-in. University students sign up with their university email, which opens their campus cafeteria.
Can I look at menus before signing up?
Yes. You can browse every cafeteria and its menu, and fill a cart, without an account. You need an account to place an order.
How do I download UniDash?
UniDash is coming to the App Store and Google Play. This page will link to both as soon as the app is available.
Is UniDash available in Arabic?
Yes. The app, its notifications and our policies are available in Arabic and English, and you can switch the language in the app.
Ordering
How do I place an order?
Open a cafeteria, add your items with any options and a note, then open your cart. Choose a pickup time, pay, and place the order.
How do pickup times work?
The app recommends the nearest available pickup time. You can also schedule your order for later the same day, up to the cafeteria's closing time.
Can I order the same thing again?
Yes. Your previous orders are kept in the app, and you can reorder any of them in one tap.
Payment
How do I pay?
By Visa or Mastercard, and Apple Pay or Google Pay where offered. Prices are in Jordanian dinars (JOD) and shown in full before you pay, and card payments are processed securely by Network International.
Is there a service fee?
A service fee may apply to card orders. It is always shown at checkout, before you pay.
Is paying by card safe?
Card payments are processed by Network International and protected by 3-D Secure. UniDash does not store full card numbers.
Collecting your order
How do I know my order is ready?
The app shows your order's status from Received to Preparing to Ready, and sends you a notification when it is ready.
What do I show at the counter?
Open your order in the app and show it at the counter. Staff match it by its order number.
What if an item is sold out?
The cafeteria may suggest a replacement. You decide whether to accept it or to cancel the order.
Your account
How do I sign in?
Open the app and sign in with the email address and password you signed up with. Your orders, payments and account settings are all in the app.
I forgot my password. What do I do?
On the sign-in screen, tap Forgot Password? and enter your email address. We email you a 6-digit code: enter it in the app, then choose a new password.
How do I delete my account?
You can delete your account at any time: see Delete your account.
How is my data used?
As described in our Privacy Policy.
Cancellations and refunds
Where can I read about cancellations and refunds?
In our Cancellation Policy and Refunds Policy.
Contact
How do I contact support?
Email support@unidash.food. If your message is about an order, please include your order number.